A Total Care System.
Billing and Customer Care
Your market is always changing, making it critical that you adapt while remaining
strong and flexible. At Alliance Data, we do much more than calculate utility
bills for you. We develop total outsourced CIS solutions, including guaranteed
service level agreements. Our solutions dramatically lower your upfront expenses,
while dramatically speeding your implementation timeframe.
Our expert team of developers tailors a CIS application that is a dependable,
highly efficient billing and customer care system. Whether you are in the regulated,
deregulated or transitioning energy market, we help you manage relationships
with customers and with key business partners. We give you the flexibility to
quickly and cost-effectively respond.
Statement Processing
Your statement should be more than just a bill - it should provide opportunities
to cross-sell, send promotions and enjoy savings by having to print fewer inserts.
After all, it's your primary method of communication with your customers. With
our enhanced statement processing you can personalize messages on every bill,
reaching more customers, more effectively. Go to Statement Processing
Customer Contact Services
Free your mind from worries, knowing that your customers are well cared for.
We recognize that customers vary in the ways they choose to interact with your
company. So we provide as many choices as possible - from live Customer Service
Representatives (CSRs), to online help and interactive voice response. Alliance
Data offers exceptional customer care. 24 hours a day. 7 days a week. Our CSRs
have the experience and knowledge needed to handle all types of billing, account
and service inquiries.
Proactive Customer Communications
Proactive customer care increases contact rates and frees CSRs to focus on
your most valuable and profitable customers. It reduces the volume of inbound
calls and trims hold time and call abandonment rates. And it allows you to send
customers personalized messages targeted to their account status and profile,
delivered via phone, e-mail or page.
Quality Assurance
Deliver the highest quality care to your customers. We'll partner with you
to develop a customer service program that mirrors your policies, procedures
and business philosophy through dedicated CSRs who embrace your company's mission.
Online reporting includes a full suite of customer care, billing, quality, collections,
operational and contractual performance metrics and tools. Once associates are
trained and on the job, we provide state-of-the-art tools to help them provide
the quality care you expect.
Collections
Improve collection rates and lower outstanding accounts receivable through
our proven collection services. Our rich heritage results in our ability to
implement best practices and provide quality reporting strategies, ironclad
credit and collection processes, and innovative training programs. Our receivables
management strategy is designed to help you:
- Reduce delinquencies
- Minimize costly disconnects
- Improve profitability and competitive positioning
- Retain satisfied customers
- Control bad debt charge-offs
- Increase cash flow
- Reduce operating costs
Electronic Business Transaction (EBT) Management
Optimize financial and business processes through Electronic
Business Transactions. Alliance Data's EBT Management and process automation
can mitigate risk while providing analysis and validation to ensure data integrity
as transactions flow in and out of the customer information system. We can help
you readily adapt to business changes, such as new market entry or the integration
of new acquisitions. Our solutions allow your company to:
- Reduce errors and exceptions that require manual processing
- Lower customer acquisition and retention costs
- Fully automate most ongoing business transactions
- Resolve problems faster
- Track auditable performance of trading partners
- Increase efficiency, speed and accuracy